Frequently Asked Questions

Below you will find answers to the questions we hear most often from our customers. If you do not find what you are looking for here, please contact us and we will be happy to help.

How do I know what size boot to order?

EDEA boots use European sizing, which does not correspond directly to US shoe sizes. We strongly recommend measuring your foot in centimeters and using the EDEA size chart to find your correct size. Your skating boot size will almost always be different from your street shoe size. For detailed instructions on how to measure your feet and find the right fit, visit our sizing guide.

What stiffness rating do I need?

The right stiffness rating depends on your body weight, skating level, and the types of jumps you are performing. A boot that is too stiff will be uncomfortable and difficult to break in, while a boot that is too soft will not provide adequate support for jump landings and may break down prematurely. Our stiffness rating guide includes a detailed chart matching skater weight and jump level to recommended stiffness values.

Do I need to break in EDEA boots?

EDEA boots require significantly less break-in time than traditional leather boots, thanks to their thermoformable tri-layer construction with memory foam. Most skaters find that a proper custom shaping session eliminates the need for a lengthy break-in period. We recommend having your EDEA boots professionally custom-shaped before your first skate. Read our custom shaping guide for step-by-step details on the process and what to expect.

Can I mount my own blades?

We strongly recommend having blades mounted by a qualified skating technician. Blade alignment is critical — even a small error in positioning can cause tracking problems, affect jump takeoffs and landings, and potentially lead to injury. A professional will ensure that the blade is centered correctly along the sole of the boot, positioned at the proper fore-aft location, and secured with the correct screws. If you need replacement mounting hardware, we carry blade mounting screws in the sizes used by all major blade manufacturers.

How often should I sharpen my blades?

Sharpening frequency depends on how often you skate, the type of skating you do, and personal preference. As a general guideline:

• Recreational skaters: Every 20-30 hours of ice time
• Competitive skaters in regular training: Every 10-20 hours of ice time
• Elite skaters in intensive training: Weekly or as needed

You will know it is time to sharpen when you notice your edges slipping on turns or landings, or when you can no longer feel a distinct edge by carefully running a fingernail across the blade. Proper care between sharpenings extends blade life significantly — see our blade protection and care guide for tips on drying, storing, and guarding your blades.

Do you ship internationally?

At this time, Cutting Edge Skates ships to the contiguous United States only. We are unable to ship to Alaska, Hawaii, US territories, or international destinations. We apologize for any inconvenience and hope to expand our shipping options in the future.

What is your return policy?

We want you to be completely satisfied with your purchase. Unused items in their original packaging may be returned within our return window. Boots that have been custom-shaped, mounted with blades, or worn on the ice cannot be returned. For full details on returns, exchanges, and refunds, please review our return and refund policy.

How long does shipping take?

Orders are processed within 1-2 business days. We ship via UPS Ground, which typically delivers within 3-7 business days depending on your location within the contiguous United States. You will receive a tracking number by email once your order ships. Expedited shipping options may be available at checkout for select items.

Are your products genuine?

Yes. Cutting Edge Skates is an authorized dealer for all brands we carry, including EDEA, MK, and John Wilson. Every product we sell is 100% genuine and sourced directly from the manufacturer or their authorized distribution network. You will receive the full manufacturer warranty on all items purchased from our store.

How do I contact you?

We are here to help with sizing questions, product recommendations, or any other concerns. Visit our contact page for all available ways to reach us, including email and our contact form. We aim to respond to all inquiries within one business day.

Still Have Questions?

Browse our glossary of skating terms if you encounter unfamiliar terminology, or explore our learning center for in-depth guides on EDEA boots, blade materials, and REV carbon fiber technology.